We're Here to Help at Nethwick

At Nethwick, we want every part of your shopping experience to be straightforward, from exploring our accessory collections to receiving your order.

Whether you need information about a jewelry piece, have questions about product details, or require help with payment, shipping, returns, or refunds, you are welcome to contact our support team.

Customer Support

Email: service@nethwick.com
Phone: +86 15950507047

For questions regarding an existing purchase, please include your order number and the email address entered during checkout. Photographs or other relevant information may also help us understand your request.

Business Information

Brand Name: Nethwick
Operating Company: Nanjing Hunjinrong Technology Co., Ltd.

Nanjing Hunjinrong Technology Co., Ltd. manages the operation of the Nethwick online store, including order coordination, customer communications, delivery arrangements, and after-sales services.

Registered Business Address:
Room 2831, No. 2 Changcheng South Road, Jiedaisi Community, Getang Subdistrict, Jiangbei New Area, Nanjing City, Jiangsu Province, China.

Shipping and Order Assistance

If your package is delayed, tracking information has not been updated, or you believe a delivery may be missing, please contact us with your order number and available tracking details.

We will review the available shipment information and assist with the next steps.

If a carrier marks your package as delivered but you have not received it, please contact us so we can investigate the available delivery records.

Returns and Refunds

If you need to return an accessory or discuss a refund, please email service@nethwick.com before sending the product back.

Once your request has been reviewed, our team will provide the relevant instructions and designated return address.

Our registered business address should not be used for product returns without prior authorization.

How We Can Assist

Our support team can help with:

• Product descriptions, sizes, colors, and available options.

• Order confirmation and payment questions.

• Shipping methods and tracking updates.

• Delivery delays and missing packages.

• Return applications and refund inquiries.

• Other purchase-related questions.

For faster assistance, please provide your order information whenever your inquiry relates to an existing purchase.