Frequently Asked Questions

Shipping & Delivery

Where Do You Currently Ship?

Nethwick currently ships orders to customers in the United States.

The delivery methods and applicable shipping charges depend on the destination and selected service. Available options will be displayed during checkout.

What Shipping Options Are Available?

We currently provide three delivery options:

Standard Shipping

  • Shipping Fee: $5.99 USD.

  • Estimated Transit Time: 10–15 business days after dispatch.

Free Shipping

  • Qualification: Orders totaling $29.00 USD or more.

  • Shipping Fee: Free.

  • Estimated Transit Time: 10–15 business days after dispatch.

Expedited Shipping

  • Shipping Fee: $20.00 USD.

  • Estimated Transit Time: 1–2 business days after dispatch, where available.

Free Shipping applies to qualifying orders using Standard Shipping. Expedited Shipping is a separate paid service.

How Long Does Order Processing Take?

Most orders are prepared within 1–3 business days after payment confirmation.

This includes order verification, product preparation, packaging, and dispatch arrangements.

Please note that processing time is separate from the delivery period. Weekends and applicable public holidays are not counted as business days.

How Can I Track My Package?

After your order has been dispatched, we will send a shipping confirmation email containing the available tracking information.

Please allow some time for the carrier to register the first tracking update.

If you have not received tracking details or your tracking status remains unchanged for an extended period, contact service@nethwick.com.

What Happens If My Package Is Delayed or Missing?

Please contact service@nethwick.com with your order number and tracking information.

Our team will review the available shipment records and assist with an investigation where necessary.

If the carrier reports that a package was delivered but you cannot locate it, please let us know so we can review the delivery information.

Orders & Payments

Can I Change or Cancel My Order?

If you need to update or cancel an order, please contact us as soon as possible.

Provide your order number and checkout email address. We will check whether the requested change can be completed before dispatch.

Once picking, packing, or fulfillment preparation has progressed, changes or cancellations may no longer be possible.

If cancellation is confirmed before dispatch:

  • No cancellation fee will apply.

  • The full amount paid will be refunded.

  • Any original shipping charge paid will be included.

  • The refund will be processed within 5–10 business days after cancellation confirmation.

If the parcel has already been dispatched, please follow the applicable return procedure after delivery.

What If I Entered the Wrong Shipping Address?

Contact us immediately if you notice an error in your delivery information.

We will check whether the address can be corrected before dispatch. However, we cannot guarantee changes once fulfillment has started or the parcel has been handed to the carrier.

Returns & Refunds

What Is Your Return Window?

Eligible purchases may be submitted for return within 90 calendar days from the delivery date, subject to our Return & Refund Policy.

Can I Return an Accessory I No Longer Want?

Yes. Eligible change-of-mind returns are accepted when the accessory is unused, unworn, undamaged, and maintained in its original condition.

Please include the original packaging and supplied components where applicable.

Products damaged through misuse or improper handling may not qualify for preference-based returns.

These requirements do not affect your right to report products that arrive defective, damaged, incorrect, incomplete, or materially different from their descriptions.

How Do I Request a Return?

Email service@nethwick.com and provide:

  • Your order number.

  • The email address used during checkout.

  • The accessory you wish to return.

  • The reason for the request.

  • Relevant photographs or videos, if available.

Our team will review your request and explain the next steps.

Please obtain return authorization before sending any item back.

Who Pays for Return Shipping?

For change-of-mind or personal-preference returns, customers are responsible for the return shipping expense.

If an accessory arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its listing, we will review the matter and provide an appropriate resolution without additional cost.

Where a return is required because of such an issue, we will arrange or cover the necessary return shipping.

We do not charge a restocking fee.

How Long Will My Refund Take?

Approved refunds are normally processed within:

  • 5–10 business days after an approved return is received and inspected.

  • 5–10 business days after approval when a return is not required.

  • 5–10 business days after confirmation of a successful pre-dispatch cancellation.

Your bank or payment provider may require additional time to display the refunded amount.

Where Should I Send My Return?

Once your request is approved, our support team will provide the designated return address and shipping instructions.

Please do not send products to our registered business address unless our team has specifically authorized it.

Company & Customer Support

Who Operates Nethwick?

The Nethwick online store is operated by:

Company: Nanjing Hunjinrong Technology Co., Ltd.
Email: service@nethwick.com
Phone: +86 15950507047

Business Address:
Room 2831, No. 2 Changcheng South Road, Jiedaisi Community, Getang Subdistrict, Jiangbei New Area, Nanjing City, Jiangsu Province, China.

For order-related inquiries, please include your order number and checkout email address so our team can assist you efficiently.