Shipping & Delivery Policy

Last Updated: November 11, 2026

At Nethwick, we aim to make shipping arrangements clear and convenient. This policy explains where we deliver, which shipping services are available, how delivery charges are calculated, and what to do if a shipment is delayed or encounters a problem.

Nethwick is operated by Nanjing Hunjinrong Technology Co., Ltd.

1. Shipping Destinations

We currently provide delivery services to customers in the United States.

Available shipping methods and charges may depend on the destination and the items ordered. The applicable delivery options will be displayed during checkout.

Before placing an order, please make sure your shipping information is complete and accurate, including your street address, apartment or unit number, city, state, and ZIP code.

2. Available Shipping Methods and Charges

The following shipping arrangements apply to orders delivered within the United States.

Standard Shipping

  • Shipping Fee: $5.99 USD.

  • Estimated Transit Time: 10–15 business days after dispatch.

Free Shipping

  • Qualification: Orders totaling $29.00 USD or more.

  • Shipping Fee: Free.

  • Estimated Transit Time: 10–15 business days after dispatch.

Orders meeting the $29.00 USD minimum qualify for free Standard Shipping.

Expedited Shipping

  • Shipping Fee: $20.00 USD.

  • Estimated Transit Time: 1–2 business days after dispatch, where available.

Expedited Shipping is an optional paid service and is separate from the free Standard Shipping offer.

Please review the selected shipping method and the final order total before completing checkout.

3. Order Processing and Preparation

Most orders are processed within 1–3 business days after payment confirmation.

During this period, we complete order verification, prepare the selected accessories, package the items, and coordinate dispatch.

Order processing time is separate from the carrier's transit time.

Weekends and applicable public holidays are not counted as business days.

If an inventory or operational issue affects the expected dispatch schedule, we will contact you and explain the available arrangements.

4. Estimated Delivery Schedule

The following table summarizes the usual preparation and delivery periods.

Shipping Method Processing Time Transit Time
Standard Shipping 1–3 business days 10–15 business days
Free Shipping 1–3 business days 10–15 business days
Expedited Shipping 1–3 business days 1–2 business days

Transit estimates begin after dispatch and do not include the order preparation period.

All delivery timeframes are estimates rather than guaranteed arrival dates. Weather conditions, carrier capacity, public holidays, and other circumstances may affect delivery.

5. Fulfillment and Dispatch Locations

Depending on inventory availability and fulfillment arrangements, your order may be prepared at our own facilities or by third-party fulfillment partners.

As a result, the location from which your parcel is dispatched may differ from our registered business address.

Serving customers in the United States does not necessarily mean that every parcel originates from a warehouse located within the United States.

6. Shipping Confirmation and Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing the available tracking information.

Please allow the carrier some time to register the first scan and activate the tracking record.

If you have not received a shipping confirmation or the tracking status has not changed for an extended period, contact service@nethwick.com.

To help us locate your shipment, please provide:

  • Your order number.

  • The email address used at checkout.

  • Your tracking number, if available.

Our team will review the available information and assist you.

7. Incorrect or Incomplete Shipping Addresses

If you discover an error in your delivery information after placing an order, please contact us immediately.

We will check whether the address can be corrected before dispatch. However, we cannot guarantee changes after fulfillment preparation has started or the parcel has been transferred to the carrier.

If a delivery fails because of inaccurate information supplied during checkout, we will review the circumstances and explain the available options and any applicable additional charges before proceeding.

Customers will not be charged additional shipping expenses for addressing or fulfillment mistakes caused by our own operations.

8. Delayed Deliveries

If your package has not arrived within the estimated delivery period, please contact service@nethwick.com with your order number and tracking details.

We will review the available shipping records and contact the relevant carrier or fulfillment partner when necessary.

Our team will assist with the investigation and explain the next steps based on the shipment status.

9. Lost or Missing Packages

If your tracking information suggests that a shipment may have been lost or the parcel has stopped moving for an unusually long period, please notify our customer support team.

We will investigate the matter with the relevant carrier or fulfillment partner.

If a shipment is confirmed lost during transit, we will arrange an appropriate replacement or refund without additional cost to you.

For an approved full-order refund resulting from a confirmed lost shipment, any original shipping charge paid will also be refunded.

10. Tracking Shows Delivered but the Package Is Missing

If the tracking page indicates that your package was delivered but you cannot locate it, we recommend checking:

  • Your mailbox, porch, front entrance, or other usual delivery locations.

  • Your building's reception desk or parcel room.

  • Whether a household member or neighbor accepted the parcel.

  • Any delivery notice or photograph provided by the carrier.

If you still cannot find the package, contact us with your order number and tracking information.

We will review the available delivery records and help investigate the situation. A carrier's delivery scan alone will not automatically prevent us from reviewing your inquiry.

11. Damaged Packages or Products

If your package or an accessory arrives damaged, please contact us as soon as reasonably possible.

Provide your order number, an explanation of the issue, and photographs of the affected item and packaging where available.

We will review the matter and provide an appropriate solution, which may include a replacement, refund, or return arrangement, without additional cost to you.

If a return is necessary, we will arrange or cover the required return shipping.

If photographs are unavailable, please contact our team to discuss another reasonable way to review your concern.

12. Refused or Undeliverable Packages

If a parcel is refused or returned to the fulfillment provider because delivery could not be completed, please contact our support team.

We will review the reason for the unsuccessful delivery and explain the available options.

Where the failed delivery results from incorrect customer-provided information or a refusal unrelated to a product or service issue, additional shipping or return expenses may be the customer's responsibility.

Any applicable charges or refund adjustments will be explained before an arrangement is made.

If the problem results from our fulfillment error or a carrier issue, we will provide an appropriate resolution based on the circumstances.

Refusing a delivery does not automatically initiate a return or refund. Please contact us and follow the procedures in our Return & Refund Policy.

13. Cancellations, Returns, and Refunds

If you wish to cancel an order, contact us as early as possible so we can determine whether dispatch can still be stopped.

For cancellations successfully confirmed before dispatch:

  • No cancellation fee will apply.

  • The full amount paid will be refunded.

  • Any original shipping charge paid will be included in the refund.

After dispatch, eligible return requests may be submitted within 90 calendar days after delivery, subject to our Return & Refund Policy.

Approved refunds are generally processed within 5–10 business days:

  • After confirmation of a successful cancellation.

  • After an approved return has been received and inspected.

  • After approval of a refund that does not require the item to be returned.

Your bank or payment provider may need additional time to display the funds.

14. Customer Support and Business Information

For questions about shipping methods, delivery progress, tracking, or order fulfillment, please contact:

Brand Name: Nethwick
Company Name: Nanjing Hunjinrong Technology Co., Ltd.
Email: service@nethwick.com
Phone: +86 15950507047

Business Address:
Room 2831, No. 2 Changcheng South Road, Jiedaisi Community, Getang Subdistrict, Jiangbei New Area, Nanjing City, Jiangsu Province, China.

When contacting us about an existing order, please provide your order number and checkout email address.

Please do not send returned products to our business address unless our customer support team has specifically authorized it.