Return & Refund Policy

Last Updated: November 11, 2026

Thank you for shopping at Nethwick.

We want you to understand how return and refund requests are handled. This policy explains the conditions for returning eligible accessories, the return application process, shipping responsibilities, order cancellations, and refund timelines.

Nethwick is operated by Nanjing Hunjinrong Technology Co., Ltd.

1. Return Eligibility and Time Limit

Eligible purchases may be submitted for return within 90 calendar days from the delivery date.

To start a return, please contact our customer support team within the applicable period. We will review the request and explain the available options and procedures.

Certain accessories may have specific return restrictions. Where applicable, these restrictions will be communicated before purchase.

Nothing in this policy is intended to limit consumer rights that cannot legally be excluded.

2. Condition of Returned Accessories

For returns based on personal preference or a change of mind, the item should meet the following conditions:

• The accessory must be unused and unworn.

• It should remain in its original condition.

• It must not show damage caused by misuse or improper handling.

• Original packaging should be included where available.

• Supplied components and accessories should be returned where applicable.

• The customer must provide a valid order number or proof of purchase.

Products showing damage resulting from improper handling, unauthorized alteration, or misuse may not qualify for preference-based returns.

These conditions do not prevent customers from reporting items that arrive defective, damaged, incorrect, incomplete, or materially inconsistent with their product descriptions.

3. How to Apply for a Return

Please send your return request to service@nethwick.com and include:

• Your order number.

• The email address used during checkout.

• The accessory you intend to return.

• The reason for your request.

• Relevant photographs or videos, if available.

Our support team will review the information and explain the appropriate next steps.

Please wait until your return request has been authorized and instructions have been provided before shipping the item.

If you cannot provide photographs or videos, please contact us to discuss alternative ways to review your request.

4. Authorized Return Address

After your return request is approved, we will provide the designated return destination and shipping instructions.

The authorized return location may be different from our registered business address.

Please do not send returned accessories to our registered company address unless our customer support team has specifically confirmed that it is an approved return location.

We recommend keeping your return shipping receipt and tracking details until the request has been resolved.

5. Return Shipping Costs

Personal Preference and Change-of-Mind Returns

If you decide to return an otherwise eligible accessory because you no longer need it or it does not suit your personal preference, you are responsible for the return shipping expenses.

Original outbound shipping charges are generally non-refundable for these requests unless applicable law requires otherwise.

Nethwick does not charge a separate restocking fee.

Damaged, Defective, or Incorrect Accessories

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its advertised description, please contact our support team.

We will review the issue and provide an appropriate solution, which may include a replacement, refund, or return arrangement, without additional cost to you.

If the product needs to be returned, we will arrange a prepaid return method or cover the necessary return shipping expenses.

Please contact us before paying for return postage so that we can confirm the appropriate arrangement.

If a full-order refund is approved because of such an issue, any original shipping charge paid will also be refunded.

6. Missing Items or Accessories

If your package arrives without an item or an advertised component, please contact us with your order number and details of what is missing.

We will review the fulfillment and shipping records to determine whether the item was dispatched separately or omitted during preparation.

If the missing item is confirmed, we will arrange an appropriate replacement or refund without additional charges.

You will not be required to return an item that was never delivered.

7. Order Amendments and Cancellations

If you want to update or cancel an order, please email service@nethwick.com as early as possible.

Include your order number, checkout email address, and the details of the requested change.

We will check whether the order can still be modified or stopped before dispatch.

Once picking, packing, or other fulfillment activities have progressed, we cannot guarantee that the requested changes can be completed.

For cancellations successfully confirmed before dispatch:

• No cancellation fee will be applied.

• The full amount paid will be refunded.

• Any original shipping charge paid will be included.

• The refund will be sent to the original payment method within 5–10 business days after cancellation confirmation.

If the parcel has already been dispatched, you may submit an eligible return request after delivery.

8. Return Inspection and Refund Approval

After an authorized return reaches the designated return location, we will inspect the item and review whether it meets the applicable return conditions.

We will notify you of the outcome after the review has been completed.

If a full refund cannot be approved, we will explain the reason. You may contact our customer support team if you believe additional information should be considered.

All approved refunds will be sent to the original payment method used during checkout.

9. Refund Processing Times

Our usual refund processing periods are:

• Returned accessories: 5–10 business days after the returned item has been received and inspected.

• Refunds not requiring a return: 5–10 business days after refund approval.

• Pre-dispatch cancellations: 5–10 business days after cancellation confirmation.

Business days exclude weekends and applicable public holidays.

Your bank, card issuer, or payment provider may need additional time to make the refunded amount visible in your account.

10. If Your Refund Has Not Arrived

If the expected refund has not appeared, we suggest the following steps:

1. Check the payment account or card used for the original purchase.

2. Contact your bank or payment provider to ask whether the refund is still being processed.

3. If the funds remain unavailable, email service@nethwick.com with your order number so we can review the transaction.

Please do not send passwords, verification codes, or complete payment card information to our support team.

11. Consumer Rights

This policy does not remove, restrict, or replace consumer rights or remedies that cannot legally be excluded or limited.

Where mandatory consumer protection laws provide additional rights, those rights will continue to apply.

12. Customer Support and Company Information

For assistance with return applications, refunds, order cancellations, or other purchase-related matters, please contact:

Brand Name: Nethwick
Company Name: Nanjing Hunjinrong Technology Co., Ltd.
Email: service@nethwick.com
Phone: +86 15950507047

Business Address:
Room 2831, No. 2 Changcheng South Road, Jiedaisi Community, Getang Subdistrict, Jiangbei New Area, Nanjing City, Jiangsu Province, China.

When contacting us about an existing purchase, please include your order number and checkout email address.

Our registered business address is not an authorized return destination unless our support team has expressly confirmed otherwise.